FAQ

Please check the business calendar for details. The last entry time is two hours before closing. Depending on the level of congestion, we may impose entry restrictions. Operating hours are subject to change without prior notice.

Please check the business calendar for details. We may suspend operations without prior notice due to special circumstances.

Nearly all activities involve physical movements. For safety, please wear comfortable clothing and footwear that allow for easy movement. We kindly ask you to refrain from participating in activities while wearing sandals, open-toed shoes, or high-heeled footwear. There are different attire requirements of specific experiences, e.g. grip socks are requested for Ninja Mission: Break In and SONIC Stadium Kidz, shoes have to be removed for Valo Climb while socks are required at Valo Jump Air, etc.

Smoking is prohibited throughout the entire JOYPOLIS SPORTS HONG KONG.

Photography is allowed. However, we strictly prohibit any filming that may disturb other guests or is intended for commercial use. Examples of prohibited actions: Taking selfies with filming equipment while using the facilities. Filming that captures other guests or obstructs passage.

To ensure a safe experience within the facility, we kindly ask you to refrain from using filming accessories such as selfie sticks and tripods. Examples of prohibited actions: Bringing selfie sticks or tripods into the experience area for filming, as well as having companions enter for filming purposes.

Yes, there is Wi-Fi available. Please contact our staff about it.

Yes, there is a first aid room available. If you are not feeling well, please inform a nearby staff member.

Yes, there are lockers available in the venue. Please note that the number is limited.

We do not provide baggage storage.

Strollers: There is a designated stroller storage area. Wheelchairs: Depending on the activities, there may be experiences where you cannot participate while remaining in a wheelchair.

Yes, there is diaper-changing facility in the disabled restrooms on 2/F and 3/F.

Please ask a staff member for assistance. If you are inquiring after leaving the store, please Whatsapp 6683 7186..

No, outside food and drink are not permitted except water and food for infants. There is the restaurant and bar “Hungry Tiger Hidden Dragon” on the fourth floor.

Yes, there is a vending machine.

Yes, starting from 26 January 2025, to access Arena Carpark, drive along Shing Kai Road and turn left to enter the carpark located on B/F of Kai Tak Mall 2.

No, accompanying individuals will need to pay for admission.

Yes, you can visit with a stroller or wheelchair.

No, pets are not allowed except guide dogs.

No, once tickets are paid, refunds or cancellations are not allowed.

Yes, it is a timed entry system. You can experience for 120 minutes within your purchased session.

No, a child aged 11 or below must be accompanied by a parent or guardian. Some experiences have specific height requirements as well. One adult can only accompany a maximum of two children.

Yes, group applications are possible. Please refer to the group enquiry section for more details.

Reservations are available only for groups.

Yes, credit cards can be used at the ticket counter. Accepted credit cards: • VISA • MasterCard • JCB • AMEX • UnionPay

Yes, electronic money can be used at the ticket counter. Accepted electronic money: • WeChat Pay • Alipay • Octopus

Yes, receipts can be issued at the ticket counter.

a. With Amber Rainstorm / Red Rainstorm / Typhoon Signal #1 / Typhoon Signal #3

· Remain open

b. With Black Rainstorm / Typhoon Signal #8 or above

(Issued Before Opening )

· Opening is delayed for approximately two and a half hours after the signal is lowered. If the signal is maintained until 3pm, JOYPOLIS SPORTS HONG KONG (JPS) will be closed for the day.

(Issued During Opening Hours)

· JPS will stop guest entrance three hours before the Hong Kong Observatory has announced hoisting Typhoon Signal #8 and will resume in two and a half hours after it has been lowered. If the signal is maintained until 3pm, it will be closed for the whole day.